Buyer support

Frequently asked questions.

Practical answers for distributors, importers, hospitals, OEM buyers, and procurement teams.

How do I request pricing?

Add catalog products to your enquiry list or use the quotation form with your own item codes, quantities, destination, and specification requirements.

Can you manufacture private-label instruments?

Yes. Logo marking, catalog references, finish, packing artwork, labels, and sample approval can be discussed before production.

What documents can be supplied?

Available documents depend on the product, destination, and order terms.

  • Commercial invoice and packing list
  • Material or inspection documentation when agreed
  • Private-label and packing records
  • Shipment documents appropriate to the agreed Incoterm

Are samples available?

Samples may be arranged for suitable products. Sample cost, courier charges, marking, and approval criteria are confirmed before dispatch.

How quickly will you respond?

Complete enquiries receive the fastest response. Include item codes, quantities, finish, branding, destination, and required documents whenever possible.